Return & Refund Policy
At Casabrews, we want you to be fully satisfied with your home espresso experience; if you are not completely happy with your purchase, you may return your item within 30 days of delivery. Please ensure that all products are returned in their original packaging and in like-new condition to qualify for a full refund.
Initiate Your Request
Contact our customer support team or visit our online returns portal with your order number and email address to start the process.
Prepare the Package
Carefully pack the appliance in its original box, including all accessories, manuals, and protective inserts to prevent damage during transit.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Inspection and Refund
Once our warehouse team inspects the returned item, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing